Job Overview:
The Administrative Coordinator will answer incoming service phone calls to ensure the customers receive a personal greeting and minimize the phone calls going to voice mail. After answering the phone calls, the Admin. Coordinator will direct the call to the appropriate service tech, application, or education specialist as deemed appropriate. The Admin Coordinator will follow up to ensure accurate and timely responses. The individual must be able to work as a member of a team. The individual will work with and support the Service, Sales, Education, Application Engineering, Engineering, and Manufacturing departments as required needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answer service phone calls and direct to the appropriate service technician, Education Specialist or Application Engineer for action and response.
- Follow up on the customer inquiries by phone, email, and CRM within the expected times.
- Resolve credit card and payment issues with customers as
- Process, invoice, and coordinate shipment details for service quotes and orders as required.
- Issue Warranty orders and RMAs as required.
- Follow up with the customer and technician on delinquent warranty invoices and RMAs.
- Directly enter customer orders as required.
- Assist in sales admin activities as time permits.
- Perform any other tasks as assigned by service team leader or designee.
QUALIFICATIONS
- Good oral, phone, and written communication skills
- Experience in customer service or other sales and order entry activities.
- Winman order entry experience.
- Excellent liaison skills to support and work with other departments, customers, suppliers and stakeholders.
- Other duties as assigned.
EDUCATION:
HS Diploma or GED
CERTIFICATES, LICENSES, REGISTRATIONS
- Photonics Industry Certifications a plus
PHYSICAL DEMANDS
Must be able to sit and work at a desk using a computer, telephone, and other office equipment for the day.
WORK ENVIRONMENT
Primary work is in an office and service area environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
