Service Center

LaserStar Service Center

LaserStar Technical Service Department

LaserStar Technologies’ Technical Support team is dedicated first and foremost to providing best in class customer support and service to meet the needs of our clients. This will be achieved by continuous communication and transparency both internally and externally between management, employees, customers and potential customers, as well as ongoing improvement of processes, training, systems and technology.  Our support staff offers bi-lingual assistance in English and Spanish.

Highly-trained LaserStar Technicians are available by phone, email, virtual video assistance (LaserFOCUS®), or in person and can assist you in troubleshooting, repairing and maintaining your LaserStar laser system. If you need technical support, please call 888-578-7782 and select option 3 from the menu to speak with a service technician, email us, or submit a service ticket now.  If you need technical support outside of our standard hours, kindly leave a voice message or send an email.  One of our Technicians will return your call by the end of the following business day.

LaserStar Knowledge Base & Maintenance Videos

CONTACT TECHNICAL SUPPORT

(+1) 888-LST-SRVC (888-578-7782) / Email: [email protected]

Create A Service Ticket

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Maintenance Announcement!  

The Fundamentals are Important!

Making sure you Turn your Laser On and Off properly can keep you from causing any damage to your system and suffering any down time in production.  It’s important to follow these steps carefully to help protect the internal components of your machine. To get started, please click the link to access the Operation Manuals for each system type. 

                               https://info.laserstar.net/en/setup-guides 

Find your specific model and look for the section titled “Switching ‘ON’ & Switching ‘OFF’ the Welder.”

If you're not sure which model you have or can't locate the right manual, no worries — our Service Team is happy to help! Just reach out to us at [email protected] or give us a call at (888) 578-7782. 

 

Shipping Information

Machinery and Equipment

LaserStar traditionally provides domestic prepaid freight and insurance on most machinery & equipment purchases with a final shipment destination within the U.S.A. contiguous 48 states. For all other machinery & equipment shipments please contact LaserStar Technologies directly.  Lead-time is as quoted.

Genuine LaserStar Parts / Accessories (< 10lbs / 4.5kg)

LaserStar offers overnight, 2-day, 3-day and ground transportation for domestic shipment destinations in the USA. Depending on the selected transportation service, packages are delivered via FedEX or UPS.

Photonics Components & Accessories

Based on the shipping weight and value of the purchase, orders will be quoted with a prepaid domestic freight and insurance fee within the U.S.A. contiguous 48 states

Order Processing

Estimated order shipment timetable is up to 48 hours from order confirmation date. This policy only applies to stock (Ready-To-Ship) items. Service labor, custom parts, software, tooling and assemblies requiring testing/runoff are quoted on a case-by-case basis.

Lease Payment Calculator

Below is a lease payment calculator to determine your monthly payment options.
Rates valid through: 12/31/2024

Purchases between: $7,500 to $75,000

Daily Payment Plan

The above monthly payments are based on a $1 buyout purchase option.

Daily Payment Plan is based on a 30 day month.

Above estimated payments are based on highly qualified applicants.

Lease Applicants may be required to provide additional financial information for purchases above $50,000.

Lease payments are subject to change without notice. Please contact LaserStar Technologies to confirm lease rates.

Payments do not include administrative and documentation fees as well as applicable state sales tax.

LaserStar Leasing Services are available for clients in the United States of America.

Lease rates are subject to change without notice.

Online Application
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Leasing & Financing Options

At Laserstar Technologies, we understand the importance of securing top notch financing to help you grow your business. And we have partnered with the best in the business, Ascentium Capital. Together, we think you are more than a bunch of numbers on an application and can offer a wide variety of finance offerings from top flight credit to more challenging circumstances. We like these guys because there are no ivory tower banker types looking down on you, just real, hard working equipment finance pros from a small business with big time financing resources.

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