Job Overview:
The Regional Technical Service Representative will perform service activities in the assigned region for the assigned product line(s). The individual is required to live within the assigned territory and support current and new customer accounts. Responsibilities include maintain complete technical knowledge of the assigned products lines, communicate with existing clients, troubleshoot, perform failure analysis, configure quotations, track service work-orders, physically perform equipment repairs, travel within the territory for day or overnight trips .
Essential Duties and Responsibilities:
- Establishes and maintains contact with existing customers and actively participates in service effort to support all clients.
- Occasional travel throughout assigned region to call on regular and prospective customers to service equipment. Travel time could be up to 50% during the year.
- Quote pricing and relay information to all pertinent parties. Develop, track and ensure that quotations are completed and sent out to the customer on a timely basis.
- Develop, complete and submit all service orders.
- Estimate date of delivery to customer, based on knowledge of service repair and delivery schedules.
- Turn in all reports such as call reports, expense reports.
- Develop and maintain relationships with existing and new clients.
- Serve as the liaison between the company and the customers in the territory.
- Maintain and care for the company vehicle (if applicable), products in consignment, and other company property.
- Attend training sessions or seminars and service as required by management.
- Other duties as assigned by the Executive in Charge of the Service Department or designee.
Skills & Qualifications:
To perform this job successfully, the candidate must have 3+ years of previous service experience in laser systems or other electromechanical equipment. Candidate must be able to travel, including overnight trips or longer. Candidate must be proficient or capable of using computers and various word processing, database, spreadsheet, sales software (Windows).
- Hardware installation and configuration (Computer and/or electronic hardware). Experience installing and configuring hardware understands the device input/output concept very well.
- Schematics and Wiring Diagram reading
- Electrical and Low Voltage experience
- Experience in support and service by phone. We require previous experience because our service is 75% on the phone.
- Experience with ticketing systems is a plus. The ticket system does not matter, the important thing is that the prospect understands the concept.
- Hand tools skills
- Some Computer skills. Microsoft Office tools.
- A technical degree is a plus. Computer hardware, electronics, or any other related career with phone service and ticketing systems concept.
Experience:
- 1-2 years of experience in a sales, business development, or lead generation role is preferred but not always required.
- Experience in B2B sales, SaaS, or tech environments is a plus.
Education:
Degree in Engineering or Electronics a plus
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Drivers License and clean MVR record & BCI record.
PHYSICAL DEMANDS
Must be able to lift and move equipment (lift up to 50 lbs), the ability to transport equipment on roadways, off roadways, in the field, and during inclement weather, etc. Must be able to travel overnight or longer. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to execute the necessary functions.
WORK ENVIRONMENT
Travel is predominantly via automobile and by air. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
