Quality Assurance Manager Company Overview: LaserStar Technologies is a leading global supplier of laser sources for not only welding but also marking, cutting, deep engraving, and motion systems. The company is dedicated to its core values, and we pride ourselves on innovation, teamwork, and delivering high-quality solutions to our clients/customers.   Job Overview: This position is responsible for the overall Quality System.  This includes developing quality procedures and methods, identifying required equipment and maintaining required calibrations, record keeping, failure analysis and testing.  This position will work with Purchasing, Engineering, Receiving, Manufacturing, and Customer Service as required.  This position will perform duties as assigned by the Senior Vice President or designee.   Essential Duties and Responsibilities

• Develop, implement, and maintain the company’s Quality Management System (QMS) in alignment with industry standards and regulatory requirements.
• Establish and enforce quality assurance policies, procedures, and metrics to ensure compliance and continual improvement.
• Conduct internal audits and manage external audit processes, ensuring adherence to ISO and other relevant standards.
• Failure Identification and Analysis:
• Record and analyze customer failures, develop corrective and preventive action plans, and maintain detailed records.
• Oversee incoming inspection processes, including vendor reports, notifications, and corrective actions.
• Lead failure analysis and corrective action initiatives within the manufacturing process, ensuring comprehensive record-keeping and effective resolution.
• Quality Procedures and Methods:
• Develop quality procedures for assembly, manufacturing, and incoming inspection processes.
• Implement and enforce Standard Operating Procedures (SOPs), providing training for employees as needed.
• Perform hands-on inspections and testing for assembly, acceptance, engineering, and software requirements as needed.
• Testing and Reporting:
• Conduct and oversee testing for acceptance, engineering, and software evaluations.
• Complete governmental reports for new products, annual requirements, and other necessary documentation.
• Track quality trends and produce comprehensive reports for management and employee review.
• Team Leadership:
• Lead and mentor the quality assurance team, fostering a culture of accountability and continuous improvement.
• Collaborate with cross-functional teams, including Purchasing, Engineering, Receiving, Manufacturing, and Customer Service, to address quality concerns and drive corrective actions.
• Customer Focus:
• Act as the primary point of contact for customer quality concerns and manage the resolution process.
• Analyze customer feedback and warranty data to identify trends and recommend improvements.
• Continuous Improvement:
• Identify opportunities for process optimization and lead quality improvement initiatives.
• Stay updated on industry best practices and emerging trends in quality management systems.

 QUALIFICATIONS

• Minimum of 5 years experience in a leadership role in Quality Assurance or Quality Control.
• Proven track record of implementing and managing quality systems in compliance with ISO standards.
• Quality assurance experience in a technical setting is highly desirable.

 SKILLS

• Service orientation
• Monitoring
• Critical thinking
• Judgment and decision-making
• Problem-solving
• Troubleshooting
• Negotiation
• Strong leadership and supervisory skills to effectively manage and motivate a team of employees.
• Excellent communication skills, both verbal and written, to convey information clearly and effectively.
• Strong analytical and problem-solving skills with a focus on root cause analysis and process improvement.
• Fluent in Office Applications such as Word and Excel.
• Proficiency with quality management tools and software.
• Bi-lingual in English and Spanish is a plus.
• Knowledge of laser and photonics technologies is a plus.
• Ability to work in a fast-paced environment while maintaining focus on quality.
• Experience in other technical areas not related to Quality is a plus.

Key Attributes:

• Leadership and teamwork aligned with LaserStar’s core values.
• High attention to detail and a commitment to excellence.
• Pro-active approach to identifying and resolving quality challenges.
• Problem-solving skills to address any operational challenges that may arise.
• Organizational and time management skills to prioritize tasks and meet deadlines efficiently.
• Attention to detail to ensure accurate record-keeping and inventory management.
• Leadership:
  • Prior leadership or mentoring experience is a plus

EDUCATION:

• Bachelor’s degree in Engineering, Quality Management, or a related field.
• A Master’s degree or relevant certifications (e.g., CQE, CQA, Six Sigma) are preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS

Must be able to sit and work at a desk using a computer, telephone, and other office equipment for the day. WORK ENVIRONMENT Primary work is in a warehouse space. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Technical Sales Engineer - Industrial Laser Sources & Systems The Technical Sales Representative will “manage” the sales activities in the assigned region for the assigned product line(s).   The individual will sell products for the company to dealer networks, manufacturer’s Reps, government agencies, companies, and qualified individuals.  The individual must be able to orchestrate the sale from the initial customer contact through the closing process. Responsibilities include developing new business opportunities, creating quotations, tracking applications lab work, obtaining orders, developing sales forecasts, meet territorial sales goals. The candidate will participate in a rigorous 12-16 week training program.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Initiate contacts with potential customers to identify needs, verify account information, and establish needs and opportunities.
• Qualify leads to determine the source and timing of funding, the decision maker, and close the sale or determine follow-up needs.
• Work within dealer network in a set region, in a mutual search for the end users.
• Establishes and maintains contact with existing potential customers and actively participates in selling effort to support key accounts and high-level sales.
• Host internal customer visits as required. Includes entertaining the customer, providing transportation, etc., as required.
• Compile lists of prospective customers for use as sales leads.  This may be based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources.
• Travel throughout the assigned region 50% to 70% of the time to call on existing and prospective customers to solicit orders.
• Displays or demonstrates product, using samples or promotional literature, and emphasizes saleable features.
• Enter, track, and ensure that application lab samples are completed correctly and sent to the customer on a timely basis (by working closely with the application lab’s administrator and the application engineers).
• Quote pricing and relay information to all pertinent parties.  Develop, track, and ensure that quotations are technically correct and completed then sent out to the customer on a timely basis.
• Develop, complete, and submit all sales orders.
• Estimate date of delivery to customer, based on knowledge of production and delivery schedules.
• Maintain all opportunities/deal activities in CRM
• Turn in all reports expense reports weekly, and product forecasts monthly.
• Identify sources of government funding in the territory.
• Develop diverse customer base to include added value dealers, governmental agencies, companies, and qualified individuals.
• Train and certify dealers and customers when required.
• Enter new customer data and other sales data for current customers into computer databases.
• Develop and maintain relationships with purchasing contacts.
• Serve as the liaison between the company and the customers in the territory.
• Attend trade shows and conferences in the territory to establish contact with major customers and potential prospects.
• Manage all demonstration equipment in the territory.
• Maintain and care for the company vehicle (if applicable), products in consignment, and other company property.
• Attend training sessions or seminars and sales meetings as required by management.
• Other duties as assigned by the Executive in Charge.

  QUALIFICATIONS To perform this job successfully, a college degree in Optical, Electrical, or Mechanical Engineering is a plus.  Must be able to travel more than 50% of the time including overnight trips. Must be proficient or capable of using computers and various word processing, database, spreadsheet, sales software (Windows), and laser marking operating systems.  A fluency in Spanish is highly recommended. EDUCATION College degree in Electrical, Mechanical or Optical Engineering or Business. CERTIFICATES, LICENSES, REGISTRATIONS Valid Drivers License and clean MVR record & BCI record. PHYSICAL DEMANDS Must be able to lift and move equipment (lift up to 50 lbs), the ability to transport, set up, and demonstrate equipment at LaserStar, customer, and tradeshow sites. Able to travel for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to execute the necessary functions. WORK ENVIRONMENT Extensive travels predominantly via automobile and by air.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Accounting Clerk (Accounts Payable) Job Summary Responsible for compiling and maintaining accounts payable records.

Essential Job Functions

• Receives, processes, and verifies invoices.
• Prepares invoice deduction notices as necessary.
• Allocate invoice expenses to their proper GL accounts.
• Answers to vendor inquiries.
• Analyzes vendor accounts and negotiates extended terms with vendors.
• Prepare accounts payable checks.
• Compiles account for payable reports.
• Maintains all accounts payable files.
• Prepares analysis and reconciliation of all vendor accounts.
• Assists in monthly closings.
• Assists with accounts receivable and special projects, as necessary.
• *The company reserves the right to add or change duties at any time.

Job Qualifications

• At least 2-5 years’ experience OR equivalent combination of education and experience
• Knowledge of accounting principles and practices
• Knowledge of finance principles
• Knowledge of financial reporting
• Technical accounting skills
• Proficiency in relevant ERP accounting software

Skills

• Excellent verbal and written communication
• Active listening
• Mathematics
• Critical thinking
• Judgment and decision-making
• Time management
• Monitoring
• Coordination
• PC proficiency is essential (Windows environment) strong working knowledge of ERP Database type software strong Excel proficiency is required.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Ability to lift up to 20 lbs. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to execute the necessary functions.

Location

• Remote: No
• Status: Part-Time: 18-24 hours per week.

Work Authorization/Security Clearance requirements

Candidates must provide supporting documentation for work authorization in the US.

Parts and Sales Coordinator Job Overview: The Administrative Coordinator will answer incoming service phone calls to ensure the customers receive a personal greeting and minimize the phone calls going to voice mail. After answering the phone calls, the Admin. Coordinator will direct the call to the appropriate service tech, application, or education specialist as deemed appropriate. The Admin Coordinator will follow up to ensure accurate and timely responses. The individual must be able to work as a member of a team. The individual will work with and support the Service, Sales, Education, Application Engineering, Engineering, and Manufacturing departments as required needed.   ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Answer service phone calls and direct to the appropriate service technician, Education Specialist or Application Engineer for action and response.
• Follow up on the customer inquiries by phone, email, and CRM within the expected times.
• Resolve credit card and payment issues with customers as
• Process, invoice, and coordinate shipment details for service quotes and orders as required.
• Issue Warranty orders and RMAs as required.
• Follow up with the customer and technician on delinquent warranty invoices and RMAs.
• Directly enter customer orders as required.
• Assist in sales admin activities as time permits.
• Perform any other tasks as assigned by service team leader or designee.

QUALIFICATIONS

• Good oral, phone, and written communication skills
• Experience in customer service or other sales and order entry activities.
• Winman order entry experience.
• Excellent liaison skills to support and work with other departments, customers, suppliers and stakeholders.
• Other duties as assigned.

  EDUCATION: HS Diploma or GED   CERTIFICATES, LICENSES, REGISTRATIONS

• Photonics Industry Certifications a plus

PHYSICAL DEMANDS

Must be able to sit and work at a desk using a computer, telephone, and other office equipment for the day.

WORK ENVIRONMENT

Primary work is in an office and service area environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Business Development Representative Job Overview: A Business Development Representative (BDR) is responsible for identifying new business opportunities, generating leads, and building relationships with existing and prospective clients. The BDR works closely with the sales team to initiate and nurture the sales process, ultimately aiming to generate new machine sales leads, and generate spare parts orders that contribute to the company's revenue growth goals.  Daily responsibilities also include business to business telemarketing for customer acquisition, retention, and offering of our extensive equipment and parts inventory for existing and growing catalog of business. Essential Duties and Responsibilities:

• Revenue Generation: Proactively identify and research opportunities through assigned existing book of business.
• Prospecting: Initiate outbound prospecting activities such as cold calling, emailing, and social media outreach to engage with potential leads.
• Qualifying Leads: Evaluate inbound and outbound leads by understanding their needs and qualifying them against company criteria.
• Relationship Building: Develop and maintain relationships with potential clients by engaging them with valuable insights and solutions.
• Scheduling Meetings: Set up meetings or calls between qualified leads and the sales team to advance the sales process.
• CRM Management: Maintain accurate and up-to-date records of interactions with prospects in the company's CRM system (HubSpot).
• Collaboration: Work closely with the VP of Sales to align strategies, share feedback, and optimize lead-generation efforts.
• Follow-Up: Consistently follow up with potential clients through various touchpoints to ensure continuous engagement and increase the likelihood of closing deals.
• Other duties as assigned.

  Skills & Qualifications:

• Communication Skills: Excellent verbal and written communication skills with the ability to engage and persuade stakeholders at all levels.
• Sales Acumen: Basic understanding of the sales process, with the ability to identify pain points and present relevant solutions.
• Research Skills: Strong research abilities to identify key decision-makers and gather relevant information about prospects.
• Self-Motivation: Proactive, goal-oriented, and driven to exceed targets with minimal supervision.
• Problem-Solving: Ability to think creatively to overcome objections and develop new approaches for engaging potential clients.
• CRM Experience: Familiarity with CRM systems (e.g., Salesforce, HubSpot) and sales automation tools for tracking and managing leads.
• Team Collaboration: Ability to work closely with cross-functional teams to ensure alignment on lead generation strategies.
• Time Management: Strong organizational and time-management skills to handle multiple tasks and prioritize effectively.

  Experience:

• 1-2 years of experience in a sales, business development, or lead generation role is preferred but not always required.
• Experience in B2B sales, SaaS, or tech environments is a plus.

  Education:

• A Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.

Mechanical Engineer II Job Overview: We are seeking a highly motivated and skilled Mid-Level Mechanical Engineer with around 5 years of experience to join our team. The ideal candidate will have a strong background in mechanical design, with expertise in SolidWorks and the ability to work on a wide range of engineering projects. The successful candidate will contribute to the development of prototypes, troubleshoot electromechanical systems, and read and interpret schematics. Leadership and managerial experience are a plus.   Essential Duties and Responsibilities

• Mechanical Design & Modeling: Create 3D models and assemblies using SolidWorks. Create detailed part drawings with proper GD&T. Design and develop mechanical systems and components such as laser housing, fixturing, XYZ motion systems, rotary systems, with an emphasis on functionality, cost, and manufacturability.
• Prototype Development: Work with cross-functional teams to build, test, and iterate on prototypes. Ensure designs are validated through hands-on prototype development, testing, and troubleshooting.
• Troubleshooting & Problem-Solving: Identify, analyze, and resolve issues with electromechanical systems, providing solutions to complex mechanical, electrical, and software-related problems.
• Schematics Interpretation: Read and interpret mechanical drawings and electrical schematics to understand system configurations and troubleshooting issues effectively.
• Collaboration & Communication: Work closely with other engineering teams (electrical, software, etc.) to ensure that mechanical designs integrate smoothly with other system components.
• Project Management Support: Assist in the planning, scheduling, and execution of mechanical engineering projects. Coordinate with other departments and ensure that projects are completed on time and within budget.
• Leadership & Mentoring: Provide leadership and guidance to junior engineers, including training, reviewing work, and offering technical support as needed.

      QUALIFICATIONS

• Around 5 years of experience in mechanical design and engineering.
• Proven expertise in SolidWorks for modeling and drafting.
• Hands-on experience with prototype development and testing.
• Solid understanding of electromechanical systems, and the ability to troubleshoot and resolve related issues.
• Skills:
  • Strong problem-solving skills and attention to detail.
  • Proficient in reading and interpreting electrical schematics and mechanical drawings to ensure compliance with design specifications and quality standards.
  • Proficiency with dimensional measuring tools (i.e. calipers, scales, micrometers)
  • Experience with manufacturing processes and materials selection.
  • Strong communication skills, both verbal and written.
  • Experience with project management tools and workflows is a plus.
  • Proficient in the Microsoft Office Suite, i.e. Word and Excel. (Experience with Lists, Forms and Power Automate is a plus)
• Leadership:
  • Prior leadership or mentoring experience is a plus

 

• Desired Skills:
  • Familiarity with other CAD software or tools.
  • Experience in a relevant industry (e.g., automotive, robotics, conveyers, etc)
  • Knowledge of electrical systems and their integration with mechanical designs.
  • Understanding of design for manufacturability (DFM) and assembly (DFA) principles
  • Familiarity with shop environment (mills, drills, press, etc)
  • Experience with automation, fixturing, and prototypes

EDUCATION: Bachelor’s degree in Mechanical Engineering or a related field.   CERTIFICATES, LICENSES, REGISTRATIONS None Required  

PHYSICAL DEMANDS

Must be able to sit and work at a desk using a computer, telephone, and other office equipment for the day.   WORK ENVIRONMENT Primary work is in an office and service area environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This role offers an excellent opportunity for an engineer to apply their skills in mechanical design and prototype development, while growing in a supportive and collaborative environment.

Regional Service Technician Job Overview: The Regional Technical Service Representative will perform service activities in the assigned region for the assigned product line(s).  The individual is required to live within the assigned territory and support current and new customer accounts.  Responsibilities include maintain complete technical knowledge of the assigned products lines, communicate with existing clients, troubleshoot, perform failure analysis, configure quotations, track service work-orders, physically perform  equipment repairs, travel within the territory for day or overnight trips . Essential Duties and Responsibilities:

• Establishes and maintains contact with existing customers and actively participates in service effort to support all clients.
• Occasional travel throughout assigned region to call on regular and prospective customers to service equipment.  Travel time could be up to 50% during the year.
• Quote pricing and relay information to all pertinent parties.  Develop, track and ensure that quotations are completed and sent out to the customer on a timely basis.
• Develop, complete and submit all service orders.
• Estimate date of delivery to customer, based on knowledge of service repair and delivery schedules.
• Turn in all reports such as call reports, expense reports.
• Develop and maintain relationships with existing and new clients.
• Serve as the liaison between the company and the customers in the territory.
• Maintain and care for the company vehicle (if applicable), products in consignment, and other company property.
• Attend training sessions or seminars and service as required by management.
• Other duties as assigned by the Executive in Charge of the Service Department or designee.

Skills & Qualifications: To perform this job successfully, the candidate must have 3+ years of previous service experience in laser systems or other electromechanical equipment.  Candidate must be able to travel, including overnight trips or longer.  Candidate must be proficient or capable of using computers and various word processing, database, spreadsheet, sales software (Windows).

• Hardware installation and configuration (Computer and/or electronic hardware). Experience installing and configuring hardware understands the device input/output concept very well.
• Schematics and Wiring Diagram reading
• Electrical and Low Voltage experience
• Experience in support and service by phone. We require previous experience because our service is 75% on the phone.
• Experience with ticketing systems is a plus. The ticket system does not matter, the important thing is that the prospect understands the concept.
• Hand tools skills
• Some Computer skills. Microsoft Office tools.
• A technical degree is a plus. Computer hardware, electronics, or any other related career with phone service and ticketing systems concept.

Experience:

• 1-2 years of experience in a sales, business development, or lead generation role is preferred but not always required.
• Experience in B2B sales, SaaS, or tech environments is a plus.

  Education: Degree in Engineering or Electronics a plus CERTIFICATES, LICENSES, REGISTRATIONS Valid Drivers License and clean MVR record & BCI record. PHYSICAL DEMANDS Must be able to lift and move equipment (lift up to 50 lbs), the ability to transport equipment on roadways, off roadways, in the field, and during inclement weather, etc.  Must be able to travel overnight or longer. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to execute the necessary functions. WORK ENVIRONMENT Travel is predominantly via automobile and by air.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.